60 Seconds

Get in touch

+44 207 859 4078

contact@audetmagna.co.uk

Engage. Satisfy. Sell.

Your conversations with customers are important. Improve them, rapidly.

Better engagement. Higher satisfaction. More sales.

60 Seconds is a social media app for improving conversations with customers

60 Seconds bridges the gap between training and business as usual

There’s much excitement after your team has come out of their training. How do you sustain that and ensure that they consistently put into practice what they’ve learned, and continually improve?

60 Seconds is highly relevant for anyone interacting with customers:

General customer conversations
Sales pitches and conversations
Difficult conversations

Can you think of a conversation that would be worth improving?

This is the biggest breakthrough in training since training began.

This builds brilliantly on what we did in the training room.

The most effective continuous improvement tool to-date.

These are some of the things high performing front line staff have said about our new tool. Frankly, some of the comments feel a bit embarrassing to us because maybe they’re exaggerating – why don’t you decide?

Benefit from four areas of impact

Have great conversations

The individual

A platform to develop your communication skills and make the most of your conversations.
Leverage your best practices

The team

A social media environment to see exactly how your best people conduct conversations, and share them.
Stimulate high performance

The coach

A mobile coaching environment – light-touch and intuitive – that stimulates high performance.
Watch performance improve

The organisation

A dashboard of data and analytics to evidence learning activity and performance improvement.

How it works

Create scenarios

The coach / manager creates scenarios for each situation where conversations need to be improved.

Title: Sell nutrition
Situation: Walk-in customer buying a new bike
Keywords: fatigue, nutrition, performance

Then assign the task to your front line staff.
Write scripts

Using your company’s script template, or in free-form, the staff member writes their script.

“What nutrition do you currently use? Did you realise that many of the products on the market can actually reduce your performance? Good nutrition is scientifically…”

Then submits it to their coach for comments / approval.
Rehearse

Using the on-screen tele-prompter, the staff member rehearses their conversation.

Repetition: embeds the scenario and conversation into their memory.
Out loud rehearsal: hearing their own voice improves the way they deliver the words.
Practice: allows delivery to be more natural and spontaneous.

Rehearse as often as needed.
Deliver

Using the camera phone, the staff member records them-self delivering their conversation.

Record: save up to four videos and watch yourself back.
Submit: the best one to your coach.
Feedback: get feedback on your delivery style.
Gallery: watch your most successful colleagues in action.

Watch your performance improve.