Creating high performance through Customer Centricity
The world is changing at an unprecedented pace
People are beginning to believe that anything is possible
There is only one way to get ahead, and stay ahead
With our help, your organisation can become truly Customer Centric
- Understand what customers truly value through Human Insight
- Design and create engagement with solutions through Co-Creation
- Accelerate and future proof capability through Delivery Excellence
Laser-sharp focus on customer value is the essence of success
High performing organisations are Customer Centric
- Relevant – they understand their customers and provide solutions which they truly value
- Easy to engage with – their processes are customer-led, enabling a friction-free experience
- Enjoyable to do business with – their staff create a highly personalised and memorable experience
- Trustworthy – they offer an intimate experience and do what they said they would, every time
Customer Centric organisations are high performing
- Outstanding customer experiences
- Great customer outcomes
- High customer satisfaction
- Deep customer loyalty
- High staff satisfaction
- Maximum revenue growth
- High efficiency and cost advantage
Customer Centric organisations are
consistently high performing
- Obsessed with the customer
- Driven by insight
- Highly collaborative
- Inventive and Agile
- Digitally savvy
- Trustworthy
Customer Centric Organisations achieve high performance through capability in nine areas
- Customer experience vision
- Customer strategy
- Customer journey and business processes
- Customer aligned organisation design
- Customer Centric leadership and culture
- Customer information
- Customer metrics
- Customer Centric technology
- Staff engagement
The Audet Magna Customer Centric Business Change Methodology
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Hear the truth
Our unique Customer Voice method allows you to understand what truly matters most to customers.
Genuine insight, not just data.
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Predict the future
Using Voice Analysis, we allow you to understand the impact of different types of needs and how they evolve over time.
Todays ‘wants’ are tomorrows ‘needs’.
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Focus on value
Our Value Assessment tools allow you to zero-in on the changes that will have the greatest impact.
Relentless focus on empirical benefits.
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Accelerate co-creation
Through our Rapid Quality design method, we work directly with customers and staff to develop highly effective solutions and engender emotional engagement with the change.
Driving engagement with the process of change.
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Customer Centric technology
We enable customers to guide you to solutoins that truly meet their needs.
Accelerated adoption.
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Ingrain great experiences
We help create an organisational DNA that delivers the experience customers are seeking.
Maximising benefits, making change stick.
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Achieve high performance
We have taken customer-centricity to the next level, creating total alignment between the organisation, its customers and staff.
Satisfaction delivered.